Welcome to the THYMESSHOP FAQ!
We’ve gathered answers to our most common questions to help you quickly find the information you need. If you can’t find the answer here, please contact our dedicated support team at info@thymeas.com.
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes! We are proud to offer Free Standard Shipping on every order shipped to the Contiguous United States and Canada. There is no minimum purchase required. The price you see at checkout is the final price you pay for delivery.
Q: How long will it take for my order to arrive?
A: We process all orders within 1-2 business days from our Los Angeles facility. After processing, transit times are as follows:
United States: 2 – 5 Business Days
Canada: 4 – 7 Business Days
Q: Can I track my order?
A: Absolutely. As soon as your package leaves our facility at 730 N Broadway, Los Angeles, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your package’s journey via our trusted carrier network (USPS, UPS, or FedEx).
Q: Which payment methods do you accept?
A: We accept secure payments via Visa, MasterCard, and PayPal. We do not store your raw credit card details on our servers.
Returns, Refunds, & Guarantee
Q: What is your return policy?
A: We offer a straightforward 30-Day Return Window. If you are not 100% satisfied, you can return your item(s) within 30 calendar days of delivery. Please ensure items are unused, undamaged, and in their original packaging to qualify for a full refund.
Q: Do I have to pay for return shipping?
A: No. Thymes Shop provides free return shipping for all eligible orders within the United States and Canada. We do not charge any restocking or hidden handling fees.
Q: How do I start a return?
A: Simply email our Support Team at info@thymeas.com with your order number. We will reply with a pre-paid return shipping label and easy, step-by-step instructions for sending the item back to our Los Angeles facility.
Q: How long does it take to get my refund?
A: Once we receive and approve your returned item (inspection takes 1-2 business days), we process the refund immediately. The credit typically appears back on your original payment method within 7-10 business days, depending on your bank’s processing times.
Product & Quality
Q: What does “THYMESSHOP Quality” mean?
A: Our brand is built on careful curation and uncompromising standards. Based in Los Angeles, we select products that reflect superior craftsmanship and timeless style. We stand behind the integrity of every item we sell, which is why we offer a 30-day guarantee for your peace of mind.
Q: Where are your products made?
A: Our collection is ethically sourced from trusted partners and artisans around the world who meet our strict quality benchmarks.
Customer Support
Q: How can I contact customer support?
A: Our dedicated team in Los Angeles is ready to help you during our operating hours: Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time) .
Email: info@thymeas.com (Recommended for fastest response)
Phone: +1 (213) 626-2153
Address: 730 N Broadway, Los Angeles, CA 90012
Q: How quickly do you respond to inquiries?
A: We pride ourselves on exceptional, human-to-human service. We aim to respond to all email inquiries within one business day.