Our Commitment to Quality
Your satisfaction is paramount. If for any reason you are not completely delighted with your purchase, we offer a straightforward return process within 30 calendar days of the delivery date.
Eligibility Criteria
To qualify for a smooth return and full refund, items must meet the following conditions:
Condition: Unused, unworn, and in the same pristine condition in which you received them.
Packaging: Must be returned in the original product packaging with all tags and labels still attached.
Quality Assurance: If you receive an item that is defective, damaged, or incorrect due to our error, please contact us immediately at info@thymeas.com. We will prioritize your case and cover all associated return shipping costs.
Return Shipping & Fees
Thymes Shop is happy to provide free return shipping for all eligible orders within the United States and Canada.
No Restocking Fees: We do not charge any hidden restocking or handling fees. What you paid is what you get back.
Return Process: To initiate a return, please email us at info@thymeas.com with your order number. We will respond with a pre-paid return shipping label and detailed instructions.
Refund Timeline
1.Inspection: Once your return is received at our Los Angeles facility (730 N Broadway, Los Angeles, CA 90012), please allow 1 to 2 business days for our team to inspect the item(s).
2.Processing: Upon approval, your refund will be initiated immediately.
3.Posting to Account: The credit will be applied to your original method of payment (Visa, MasterCard, or PayPal). Please note that depending on your bank or card issuer’s processing times, it may take an additional 7 to 10 business days for the credit to officially appear on your statement.